Privacy Policy

At Pilar do Rio, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit and buy from pilardorio.com.

1. Data We Collect

When you interact with our website, we collect certain information necessary to run our boutique store, including:

  • Order Information: Your name, billing address, shipping address, email address, and phone number so we can craft and ship your handmade jewellery.

  • Payment Information: Your transaction is securely processed by our third-party payment providers (such as PayPal). We do not store or have access to your full credit card details.

  • Marketing Information: If you explicitly opt-in during checkout or via our website, your name and email address will be collected to send you promotional newsletters and updates about new jewellery drops. You can opt-out at any time.

  • Device & Browsing Information: Your IP address, browser type, and how you interact with our site, collected via cookies.

2. How We Use Your Data

We use your data strictly to:

  • Fulfill and ship your jewellery orders.

  • Process payments securely.

  • Send you order tracking confirmations.

  • Send you marketing emails (only if you have explicitly chosen to receive them).

  • Analyze website performance and improve your shopping experience.

3. Third-Party Services

To operate our e-commerce store, we share your data with trusted, secure third-party processors who comply with strict data protection laws:

  • Squarespace: Our website hosting and e-commerce platform.

  • Payment Processors: Such as PayPal, to securely handle checkout transactions.

  • Shipping Couriers: Such as CTT, DPD, or DHL, so they can deliver your package.

  • Analytics Providers: We use website tracking tools, including Google Analytics, to help us understand how visitors interact with our boutique.

4. Cookies

We use cookies to keep track of items in your shopping cart, recognize your preferences, and track general website traffic. You can choose to disable cookies through your individual browser settings if you prefer.

5. Your Rights (GDPR)

Operating from Lisbon, Portugal, we fully adhere to the EU General Data Protection Regulation (GDPR). You have the right to request access to the personal data we hold about you, request that it be corrected, or request that it be permanently deleted from our systems.

6. Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise your right to view or delete your data, please contact us at studio@pilardorio.com.